Skip to main content

FAQ

Frequently Asked Questions (FAQ)


(Q) Where is Brent?

(A) We honestly don't know most of the time; usually he's out on an adventure. If you have any questions, Timothy (manager) or Josh (sales associate) would be happy to assist you!

(Q) How long does it take the battery to recharge?

(A) Depends on the size, but a 500Wh battery takes on average 4 - 4½ hours to fully charge. Giant's chargers use quick charge technology and can charge their 500Wh batteries in 2½ - 3 hours.

(Q) How far can you ride on a single charge?

(A) Again, depends a bit on battery size and brand of motor, but on average in the highest power setting, 10 - 20 miles. In the lowest power setting, closer to 40-60 miles on a 500Wh battery.

(Q) Does the battery recharge itself while you ride?

(A) Unfortunately, no. Will we get it on e-bikes? It may be technology that is used eventually.

(Q) How much do e-bikes weigh?

(A) Our bikes, on average, weigh anywhere from 40 - 55 lbs. The cruiser e-bikes are on the lower end and the full suspension mountain e-bikes are on the higher end. 

(Q) Does the bike come with a warranty?

(A) We include and support all the manufacturer's warranties at no extra cost. Usually the motors and batteries are 1 to 2 years depending on the system, whereas most other parts and pieces are 1 year. Frame warranties are 7 years to life depending on the brand.

(Q) Where can you ride?

(A) E-bikes are legal on all BLM land and National Parks, and most any public land where regular bikes are allowed. If you are 65 or older, or have a health condition that requires you to ride and e-bike rather than a acoustic pedal bike, you may ride in all public land where regular bikes are allowed.

(Q) What are Utah's E-bike laws?

(A) For a list of updated Utah bicycle and e-bike laws, click here.

Browse Our E-Bike Selection

Find your dream bike today and visit us for a test ride. We'll ensure that you're on the right bike to meet your needs and the right frame size for a comfortable, safe cycling experience.